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easy online returns
Away from over-used tourist trails and trekking routes, Bill Aitken wanders through the Himalaya. His inclination is to enter disused colonial dak bungalows and ruined temples, meander in wild glades above the treeline carpeted with wild flowers, filling his water bottle from mountain springs and waterfalls. Having left his native Scotland in his twenties to circumnavigate the world, Aitken reached the Himalaya and stopped, enraptured.
He began wandering through these mountains then, and has only stopped on and off in the last forty years to do more mundane things like travelling the Deccan on his motorbike or chasing the last steam locomotive in India. His journeys in the mountains have ranged from Arunachal to Kashmir, from the icy heights of Zanskar and the Nanda Devi to the small towns of Mussoorie and Ranikhet.
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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